Borklog: One entry

5 January 2002

A tale of great customer service. I had ordered a DevTools CD from Apple's Developer Connection, and was confused by their web site's results after they took my credit card info. I filled in their "have a question?" form, expecting it to go into the same black hole that Sun uses for their questions (I found a problem in the Geary AWT book, and the author apparently doesn't have an email address, nor is there errata on the net). So, I sent the question using apple's form, and about an hour later I got a phone call (yes, a telephone call from an actual person. I wish I could remember his name now) and all my questions answered. Pretty cool support for a self-identified "hobbyist" who just bought a $20 tools CD.

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